*Return and Refund Policy for Zip Cart*
At Zip Cart, your satisfaction is at the heart of everything we do. We believe in creating a shopping experience that feels personal and caring, even when things don’t go as planned. Our return and refund policy reflects this commitment, ensuring that you can shop with confidence.
*Return Policy
- *Eligibility for Returns: If you’re not completely happy with your purchase, you have **7 days* from the date of delivery to initiate a return. We ask that items be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Your comfort matters, and we want you to feel secure in your choices.
- *Non-Returnable Items*: Please note that some items, including personal care products, clearance items, and gift cards, are non-returnable for hygiene and safety reasons.
*Refund Policy
- *Refund Criteria: We strive to process refunds swiftly within **4 days* of receiving your returned item. To ensure your refund is granted, we require proof of any damage or defect. This can be in the form of clear photographs that illustrate the issue. Your experience is important to us, and we want to make sure we address your concerns properly.
- *Refund Method*: Refunds will be issued through the original payment method used for your purchase. We appreciate your patience, as it may take additional time for your bank or credit card company to process the transaction.
*How to Initiate a Return*
1. *Reach Out to Us*: Please contact our customer service team at zipcart024@gmail.com to request a return authorization. We’re here to listen and help you every step of the way.
2. *Prepare Your Item*: Carefully pack the item in its original packaging, ensuring it’s secure for the journey back to us.
3. *Return Shipping*: You’ll be responsible for covering the shipping costs for returning items, unless they were received damaged or incorrect.
4. *Document the Damage*: If your item arrived damaged, please provide photographic evidence when you reach out to us. This helps us understand the situation better and improve our service.
5. *Track Your Return*: For your peace of mind, we recommend using a trackable shipping service or purchasing shipping insurance for items of significant value, as we cannot guarantee receipt of returned items.
*Contact Us*
If you have any questions or need assistance, please don’t hesitate to get in touch. Your satisfaction means everything to us, and we are dedicated to making your experience with Zip Cart a positive one.